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Your Rights and Our Legal Commitments

lion8 login operates under a clear legal framework so you always know where you stand — from how we store your account data to the jurisdiction-dependent terms that…

Account Data ProtectionJurisdiction-Dependent AccessDANA, OVO, GoPay, QRIS Covered24-Hour Policy SupportIndonesian User Rights

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How Our Terms Apply to Your Account

lion8 login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service are written to reflect what Indonesian account holders actually encounter — deposit flows via DANA, OVO, GoPay and QRIS, withdrawal verification steps, and session data retained on your device. Access to certain features depends on local law, and we flag those restrictions

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clearly within the account dashboard rather than burying them in footnotes. We collect only the account and transaction data needed to process your requests: identity verification documents, payment-method tokens for DANA and OVO, and session logs kept for 90 days. You may request a copy of
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your stored data at any time through our support channel. If a policy changes, we notify you by registered email at least seven days before the change takes effect, giving you time to review and decide whether to continue using the platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Policy Question

Team online

Live Chat — 24 Hours

Our live chat is open around the clock, every day. If you have a question about your account terms, data held on file, or a jurisdiction-dependent restriction, a policy-trained agent responds within two minutes during standard hours.

Email — Legal Requests

Send formal data-access or deletion requests to our legal email address listed in the account dashboard. We acknowledge every submission within 24 hours and resolve standard requests within seven business days, in line with applicable data rules.

In-App Help — Account Settings

Open your lion8 login account on any device, go to Settings, then Help Centre. From there you can submit a policy dispute or a payment-record query — responses appear in the same thread inside the app, keeping everything in one place.

ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Safety

Players in Bandung and across Indonesia can check each of the six practices below directly from their account settings page — none of these are abstract commitments; they are steps you can…

Data Retention — 90-Day Logs

Session logs are kept for 90 days, then automatically purged. Payment records via DANA, OVO, GoPay and QRIS are retained for the period required by applicable financial rules, after which they are deleted from active storage.

Cookie Control in Your Browser

We use functional and analytics cookies only. You can manage or withdraw consent from the cookie banner on any page, or through your browser settings. Withdrawing consent does not close your account or block payment-method access.

Account Security — Two-Step Verification

Two-step verification is available under Settings › Security. Once activated, every login from a new device requires a one-time code sent to your registered mobile number before the account dashboard opens.

Data Access Requests

You have the right to request a full export of the personal data we hold. Submit the request via the legal email channel in your dashboard; we deliver a structured file within seven business days at no charge to you.

Who to Contact for Policy Disputes

Policy disputes go to our dedicated legal inbox, separate from general support. Quote your account ID in the subject line. A senior compliance officer reviews all formal disputes and issues a written response within five business days.

Requesting Changes to Stored Data

If any personal detail we hold is incorrect — name spelling, registered email, linked QRIS identifier — you can request a correction through the account Settings page or by emailing the legal team with a scan of your supporting document.

Legal Policy Questions Answered Clearly

These are the questions we receive most often about our legal terms, your data rights, and how jurisdiction-dependent rules affect your account in Indonesia.

We store a secure token that authorises your DANA or OVO transactions — not your full credentials. The token is encrypted and retained only for the period needed to process refunds or disputes, then deleted from our active systems.

Log in, go to Settings › Help Centre, and submit a data-access request. Alternatively, email our legal inbox with your account ID in the subject line. We send a structured file of your stored data within seven business days, free of charge.

Features that depend on local law display a jurisdiction notice inside the account dashboard before you proceed. We do not hide these restrictions; the notice appears on the feature page itself with a link to the relevant policy section.

Yes. Submit a deletion request through the legal email channel in your dashboard. We process account closures within 10 business days. Financial records required by applicable law are archived separately for the statutory period, then permanently removed.

We email your registered address at least seven days before any material change takes effect. The email summarises what changed and links to the full updated document. Continuing to use the account after that date constitutes acceptance of the revised terms.

Email our legal inbox — the address is in Settings › Help Centre — with your account ID, a description of the dispute, and any supporting screenshots. A compliance officer reviews every formal dispute and responds in writing within five business days.

Only functional cookies are strictly necessary for login and payment processing via GoPay and QRIS. Analytics cookies are optional. You can withdraw consent from the cookie banner or your browser settings at any time without losing account access.

Your Rights and Our Legal Commitments

Reach Us About Any Policy Question

Live Chat — 24 Hours

Email — Legal Requests

In-App Help — Account Settings

How We Handle Data, Cookies and Account Safety

Data Retention — 90-Day Logs

Cookie Control in Your Browser

Account Security — Two-Step Verification

Data Access Requests

Who to Contact for Policy Disputes

Requesting Changes to Stored Data

Legal Policy Questions Answered Clearly

01 Does lion8 login store my DANA or OVO payment details?

02 How do I find out exactly what personal data you hold about me?

03 Which features depend on local law and how will I know?

04 Can I ask you to delete my account and all data?

05 What happens if your legal terms change?

06 How do I raise a formal policy dispute?

07 Are cookies required to use lion8 login, and can I turn them off?

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