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How lion8 login Protects Your Personal Data

Your privacy matters to every interaction you have with lion8 login — from the moment you open your account to each deposit made via DANA, OVO, GoPay, or…

Data encrypted in transit and at restDANA, OVO, GoPay, QRIS transaction data handled securelyAccount data access requests answered within 7 business daysNo data sold to third partiesCookie preferences managed from your account settings

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What Data We Collect and Why

lion8 login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment details you use — whether that is your DANA wallet ID, OVO number, GoPay-linked account, or QRIS scan history. We also collect device identifiers, IP addresses, and session

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logs to keep your account secure and prevent unauthorised access. Transaction records tied to your deposits and withdrawals are retained for a minimum of five years to meet financial record-keeping requirements. Access to your account data by our internal teams is role-restricted, meaning only the departments
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that operationally need your data can view it. Whether certain data-sharing practices apply to your situation depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you want to request access to your data, ask us to correct inaccurate records, or submit a deletion request, our Privacy support channel is available around the clock. You can reach the team seven days a week, and our agents in Surabaya and across Indonesia are trained specifically to handle data-rights requests, not just general account queries. Expect an initial response within 24 hours and a full resolution within seven business days.

Team online

Live Chat — Privacy Channel

Available 24 hours a day, seven days a week. Start a chat from the account dashboard and select 'Privacy Request' to reach a dedicated data-rights agent directly, not a general support queue.

Email Privacy Request

Send your request to our privacy email address listed in the account settings page. Include your registered phone number and the nature of your request so we can verify your identity and process it faster.

In-Account Data Centre

Log in, go to Account Settings, then select 'My Data'. From there you can download a copy of your stored profile data, review your transaction history, and update marketing preferences without contacting support.

DATA HANDLING PRACTICES

Six Ways We Handle Your Data Responsibly

Every data practice described below applies consistently across all account types and payment methods on lion8 login.

Encrypted Storage

All personal data, including your payment method identifiers for DANA, OVO, GoPay, and QRIS, is stored using AES-256 encryption. Decryption keys are held separately from the data stores and rotated every 90 days.

Cookie Controls

We use session cookies to keep you logged in, analytics cookies to improve page load times, and optional marketing cookies. You can switch off non-essential cookies at any time via the Cookie Preferences panel in Account Settings.

Account Security Alerts

Every login from a new device triggers an SMS alert to your registered number. If you did not initiate the login, you can freeze your account immediately from the alert link without needing to contact support first.

Data Retention Schedule

Account profile data is kept for the lifetime of your account plus two years after closure. Transaction records tied to real-money deposits and withdrawals are held for five years to satisfy financial audit requirements under applicable regulations.

Third-Party Data Sharing

We share data with payment processors — specifically the gateways that handle your DANA, OVO, GoPay, and QRIS transfers — only to the extent needed to complete your transaction. We do not sell your data to advertising networks or data brokers.

Data Correction and Deletion

You can request a correction to any inaccurate profile field directly from Account Settings. Deletion requests are processed within seven business days; certain transaction records may be retained longer where local law requires it.

Your Privacy Policy Questions, Answered

Below are the questions we receive most often about how lion8 login handles personal data, cookie settings, and data-rights requests. Each answer reflects our current operational practice and is reviewed whenever the policy is updated. If your question is not covered here, the Privacy Channel in live chat is available 24 hours a day.

We collect your name, email address, phone number, date of birth for eligibility verification, and the payment identifiers you register — such as your DANA wallet ID or OVO number. Device and IP data are also logged for account security purposes.

Payment identifiers are stored in an encrypted database separate from your profile. We retain only the reference needed to process your transaction; full card or wallet credentials are never stored on our servers — they pass directly through the payment gateway.

Yes. Log in to your account, go to Account Settings, and select 'My Data' to download your profile and transaction history. Alternatively, submit a formal data-access request via the Privacy Channel in live chat and we will respond within seven business days.

Go to Account Settings, select 'Communication Preferences', and toggle off the channels you no longer want. Changes take effect within 24 hours. You can also unsubscribe directly from any marketing email we send by clicking the unsubscribe link at the bottom.

We share data only with the payment processors handling your DANA, OVO, GoPay, and QRIS transfers, and with service providers that operate our platform infrastructure under strict confidentiality agreements. We do not sell data to advertisers or data brokers under any circumstances.

Profile data is held for two years after account closure. Transaction records are retained for five years to meet financial audit requirements. After these periods, data is permanently deleted from our systems unless local law requires a longer retention period.

Contact our Privacy team directly through the live chat Privacy Channel, available 24 hours a day, or send an email via the address in Account Settings. We aim to send an initial response within 24 hours and resolve the matter within seven business days.

How lion8 login Protects Your Personal Data

How to Contact Us About Your Privacy

Live Chat — Privacy Channel

Email Privacy Request

In-Account Data Centre

Six Ways We Handle Your Data Responsibly

Encrypted Storage

Cookie Controls

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing

Data Correction and Deletion

Your Privacy Policy Questions, Answered

01 What personal data does lion8 login collect when I open an account?

02 How is my DANA, OVO, GoPay, or QRIS payment data stored?

03 Can I request a copy of all the data lion8 login holds on me?

04 How do I opt out of marketing emails or SMS messages?

05 Does lion8 login share my data with third parties?

06 How long does lion8 login keep my account data after I close my account?

07 Who do I contact if I think my privacy rights have been violated?

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